Online chat service Launched by Income Tax Department to answer Taxpayer’s Queries

An online chat service for answering general queries and doubts raised by tax payers related to direct tax issues has been launched by Income tax department.

How to Use Online Chat Service of Income Tax Department?

Users need to logon to and on main page a window will be available displaying an icon stating ‘Live Chat Online- ask your query’. User can ask their queries as guest through this window by entering the e-mail Id. Users will also be having facility to email the entire chat to his/her own ids for future reference.

The responsibility to answer the user’s queries is given to A team of experts from the department and independent tax practitioners. This is the first time that Income Tax department has started such a programme to make services to taxpayers better. Feedback received by the department and will be used to further enhance the online chat system service.

IT department has been taking such important steps to make tax processing services more convenient to user. last year a new dedicated directorate within its establishment to monitor and resolve grievances of tax payers was established by IT department.

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